Terms and Conditions

Copyright

This website, logo and its content is the property of Clean & Green Pty Ltd and is protected by copyright laws.

Please do not copy or reproduce any material found on this website without prior permission from Clean & Green.

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Email list

We offer an email list subscription service for you to stay informed of news, sales, new products and other items of interest.

You are at liberty to unsubscribe from this list at any time.

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Refunds

We offer a full, money-back guarantee on all Charlie’s Soap products.

If for any reason you are dissatisfied with your item, in the first instance please email us outlining the problem.

We will refund your payment (less any shipping costs) once we have received the item back from you.

The return shipping costs are the purchaser’s responsibility.

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Backorders

All items available for sale are in stock and ready to ship.

In the unlikely event a product sells out quickly you will be notified and offered the option of a refund or backorder whereby the item will be posted to you free of charge when it comes back into stock.

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Shipping

We offer a low flat-rate shipping of $8 for all retail purchases to any address within Australia.

If you reside outside of Australia please email us before placing your order for a shipping quote.

Orders are processed generally within 24 business hours but may take a day or two longer during peak periods such as sales events and holidays.

You will receive notification via email or text message when your item has been posted.

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Payment

We accept payment by Direct Deposit or Credit Card. All credit card purchases are processed through PayPal.

It is not necessary to have a PayPal account to use your credit card. If you choose to pay via Direct Bank Deposit our bank details will appear during checkout.

Please use your order number as reference.

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Privacy

Your privacy is of utmost importance to us and your details are strictly for our own use only. Your personal details will never be passed on to a third party except if we are lawfully required to do so.

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Use of this website constitutes the acceptance of all Terms and Conditions.